Policy
Review Parts Direct shipping timelines, carriers, return eligibility, and refund processing details.
Parts Direct offers nationwide and international shipping for OEM and aftermarket auto parts.
Most orders are processed within 1-3 business days after payment confirmation.
Shipping times vary depending on destination, product size, and carrier availability. Tracking information will be provided when available.
We may use trusted shipping providers including FedEx, UPS, DHL, USPS, and freight carriers for oversized items.
Customers are responsible for providing accurate shipping information. Additional shipping fees may apply for remote or restricted locations.
We stand behind the quality of our products. Eligible items may be returned within 30 days of delivery for a refund or exchange.
To qualify for a return:
Certain items including special orders, electrical components, custom parts, and clearance items may not qualify for return.
Approved refunds will be processed to the original payment method after inspection of the returned item.
If you receive a damaged or incorrect item, please contact us immediately with photos and order details so we can resolve the issue quickly.
For assistance, customers may contact us directly through Messenger, WhatsApp, or our support line.